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IRIS Executive Development Centre

portifolio customerCustomer satisfaction is directly impacted by the quality of the people that are managing and delivering the service. These people need to be well equipped with the right capabilities, tools and techniques to plan, manage and deliver excellent service quality.

The course is a comprehensive program that will prepare you for the responsibility of establishing and managing complex customer service manage- ment systems and personnel.


Throughout the course you will gain a compre- hensive understanding of the core competencies required for developing and implementing e?ective customer service management systems.

To boost your capabilities rapidly, the programme delivery will be practice- orientated and evidence based. Experienced trainers who continue to have extensive contact with various industries will deliver the modules; thus giving you the opportunity to discuss the various customer service elements at length.

The program has three levels and you may choose any depending on the quali?cation criteria on our selection process;

• CSM Level I-CS O?cers
• CSM Level II- CS Supervisors
• CSM Level III- CS Managers